We know that 2020 is a stressful year for most of our users. Today our partner salons in France and Belgium are temporarily closed following government decisions, so it is important for us to be able to continue to advise you and help you on a daily basis with your hair supplement.

Video conferencing advice

Usually, our hair prosthetist Naolie, offers videoconferences on Wednesdays, but currently with the situation related to Covid-19, we have opened the appointment slots to allow you to be helped and advised remotely. Naolie will therefore be happy to contact you by videoconference on Mondays, Tuesdays, Thursdays and Fridays, from 3 p.m. to 6 p.m., then on Wednesdays from 10 a.m. to 5 p.m. To validate your video appointment, just follow this link . It will be necessary to have a stable internet connection, as well as the Skype application.

These videoconference advices are offered for all BYSIX hair supplement users.

Regardless of your location, videoconferencing is a great way to be advised remotely during the current confinement.

Make your forehead touch-up

As you know, all of our partner salons in France and Belgium unfortunately cannot welcome you during confinement. Why not take the opportunity to try to be independent?

We had made tutorials in the form of blog articles, for frontal retouching. You can consult this article dedicated to retouching. You will see, this step is very simple and quick to perform even for a novice.

The online store remains open and functional during this period, so you can order your hair glue to perform your frontal touch-up. order in line

Your monthly interview

The realization of a complete maintenance of the hair supplement is more complex to carry out oneself. As a rule, we have many users who carry out the monthly maintenance themselves, but it is important to be patient and thorough so that the result is perfect!

You can consultthis very complete blog post which covers the different stages of cleaning your hair supplement.

Ideally, we recommend having the help of a relative for the installation of your prosthesis. On the other hand, with a double mirror you have the possibility of carrying out the fixing yourself.

You can order your cleaning products in our online store .

Our customer service is at your disposal

Although customer service is currently teleworking, we remain available to answer all your questions and advise you as best as possible.

You can ask your questions via live chat, which is open Monday to Thursday from 9 a.m. to 11 a.m. and from 1:15 p.m. to 4 p.m., and Friday from 9 a.m. to 11 a.m. only.

By e-mail, if your request is not urgent, you can use the contact form on the site or send an e-mail to support@bysixstore.com

By phone on 0970709979 from France, on 028971496 from Belgium, or on +33970709979 from the rest of the world. You can consult the variable hours of customer service via this page .

If you want information about Covid-19 and the impact on your orders and our lead times, you can check out this help center page , which is updated frequently.

Our team is doing its best to help you during this delicate period and we hope that you are in good health, as well as your loved ones. Take care of yourself.